Please allow up to 24 business hours for a response to your question
TERMS & FAQ'S
How do I secure my event date?
The initial deposit equal to 50% of the total balance is to confirm and reserve your date and the time of the event and it’s non-refundable.
We collect the %100 of total balance when the bookings are made within 7-days prior to the event date.
What type of payment do you accept?
Payments may be made by cash, check, credit card or using PayPal, Venmo or Zelle.
A 3.5% processing fee will be added to the total amount of the payment made through credit card or PayPal
How do I hire Moon and Blooms?
If you like to hire us, simply add the items to your cart and then proceed with submitting the cart. We will then ask you to fill out the check out form with all the details.
Once we receive your inquiry we will aim to respond back within 24 hours and confirm availability and final delivery and pick up costs. If you then wish to proceed, we can generate a formal invoice to secure the items.
How far in advance should I place my order?
Orders should be placed as early as possible. Event set up dates and times are first come first serve.
Do you deliver?
Yes, we do deliver for orders larger than $200
Do prices include removal of the decor?
No, An additional fee will apply. Please notify us when booking your decor if a tear down and removal is needed.
What is your delivery and pick up fee?
Delivery fees depend on the delivery location and time of day
Can I pick up the items myself?
Balloon Garland: Sizes up to 10 feet are available for free pick up from our studio in San Jose
What happens if something breaks?
We will let you know the amount we require to cover the breakage. It is equal to the cost of replacement value.
What area do you service?
We proudly serve/provide decor in Northern California. We are also available to travel nationwide for large events.
How long do balloons last indoors?
The longevity of the balloons depends on the environmental conditions of the space but usually air filled balloons can last weeks indoors.